Usually i post about nice watches, but today i want to share an experience i had when visiting Steltman Watches in The Hague.
Today a friend and me went looking for a watch for him. He was about to buying a new Panerai GMT (PAM88) which was on his wishlist for quite some time now.
After visiting a few great shops, who unfortunately didn’t have the desired watch, we went to the Panerai AD here in The Hague, Steltman Watches. While my friend asked for the PAM88 i told the sales person i’d like to see another Panerai that i just love, the PAM212.
The salesman was Andrew Brom, the son of the owner of Steltman Watches. He told me he had seen me in the shop before and asked if i had bought a watch there before. I said i didn’t. Than he asked me if he should invest his time in me, since I had never bought a watch there….
After i realised what he just told me i put the PAM212 down and told him to have a great day and we left. I’ve never been in a shop where i was treated this rude… let alone a high end juweler who also carries brands like Lange und Sohne, Patek Philippe, IWC and Breguet.
Later on i talked to my good friend Edwin who owns several Lange watches and he told me he had the exact similar experience with Andrew Brom. And he even knew a few more watch enthousiast who had the same unpleasant experience with this young man.
I find it shocking to be treated this way. I love watches, i enjoy them a lot, but i’m not in the position to buy a watch every time i visit an AD. I always need to try a watch several times before i can spent a lot of money.